Service & Support
The quality of customer service reflects on your entire business. It impacts your reputation and how people perceive and remember your brand. Good customer service makes people feel cared for, builds rapport, and strengthens loyalty towards your brand.
Enhance each user’s experience on a company’s online platform with timely and personalized responses. Through the LiveChat functionality,
prospects can engage in real-time interactions with the support team on the company’s website, social media messaging, email inquiries, or mobile messages.
Knowledge & Data Sharing
The connectivity with CRM data allows departments across your company to also leverage the power of value exchange and maximize customer service and support. The details of support cases can be made available to the marketing team to design customer journeys and for the sales team to make recommendations based on feedback.
An internal knowledge base is available for staff to retrieve information quickly to ensure timeliness and consistency in the answers provided to customers, equipping staff with the knowledge and insights required to provide valuable service and effective communication.