Salesforce Solutions

Put customers at the heart of your business model with Salesforce, the world’s number 1 CRM software

Deliverables
  • Salesforce Service Cloud
  • Salesforce Sales Cloud
  • Salesforce Marketing Cloud
  • Salesforce Commerce Cloud
  • Social Studio

Dare to adopt
a truly customer-centric
business model

As official Salesforce partners, IMS helps you connect to your customers like never before.
Our team of Salesforce certified professional consultants will architect, build, and implement tailored Salesforce CRM solutions that solve business problems and create cost efficiencies, putting the customer at the heart of your processes to achieve a radically customer-centric business model.
Data analytics across all channels
Like most business tools, it’s not just what solution you invest in, it’s whether you can seamlessly integrate that solution into existing processes to drive cultural change and a digital-first (and therefore customer-first) mindset. IMS has the business and technological expertise to work with you to deliver a CRM solution that works for you and your team, whatever your objective. Do you want to automate your sales process or deliver outstanding customer service? Are you looking to generate leads or achieve personalisation at scale?
Our team of Salesforce architects also develop innovative, out-of-the-box solutions to industry problems, creating cost efficiencies and revolutionizing the way companies do business. We understand that your situation is unique and are agile in our thinking: we can adopt incremental digital changes to generate small wins that can fund future investment, or be your guide to achieving full-scale digital transformation.
IMS’ team of dedicated professionals hold Salesforce certifications in Sales Cloud, Service Cloud, Salesforce Marketing Cloud, Community Cloud, and Developer. To find out more about how IMS can help you grow your business with Salesforce, get in touch using our contact form or send an email to support@imanagesystems.com
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Insights

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Are customer experience programmes the new tipping point for DTC brands and digital natives?

Overview The trouble with customer experience initiatives is that usually, you don’t realize you have an issue until something disastrous occurs. Generally regarded as investments…
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Building a resilient business model post-COVID

Overview The Framework proposed in this article enables brands to win the market by achieving unprecedented value-creation via a brand ecosystem. This brand ecosystem is…
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April 16, 2020

Revolutionise your industry by adopting a platform business model for your brand

Introduction   In 2019, French startup BlaBlaCar’s revenue grew by 71%. If you’ve never heard of this startup, it’s either because you haven’t caught up…

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