Salesforce Marketing Cloud, Service Cloud and Sales Cloud implementation and support
Data cleaning and sanitization
Make Great Customer Relationships Effortless With A CRM Strategy That Increases Profitability
Your Customer Relationship Management (CRM) system is not just a sales tool. A good CRM strategy can radically improve your efficiency across other business functions such as marketing, human resources or customer service.
A good CRM strategy will help you to:
Nurture leads and achieve your sales targets using automation for communication and processes
Map out an accurate customer journey and identify opportunities for better marketing
Offer outstanding customer support across multiple channels through a centralized portal
Track employee performance, identify resourcing needs, and simplify the recruitment process
Manage your contacts efficiently for customers or partners in your supply chain
IMS helps brands set-up, customize and streamline their CRM system to support their business goals. Using best-in-class software, we can help you set up a digital environment which connects sales, marketing, service & support, web and analytics on a single platform. We have experience in a variety of different CRM software solutions, including Salesforce, BPM Online and Oracle.