CRM Deployment, Integration & Support

Put CRM software at the heart of your business strategy for a game-changing business model

Deliverables
  • CRM deployment, integration and implementation
  • Tailored CRM solutions to suit your business model
  • Salesforce CRM admin services and support
  • Salesforce Marketing Cloud, Service Cloud and Sales Cloud implementation and support
  • Data cleaning and sanitization

Make Great Customer Relationships Effortless With A CRM Strategy That Increases Profitability

Your Customer Relationship Management (CRM) system is not just a sales tool. A good CRM strategy can radically improve your efficiency across other business functions such as marketing, human resources or customer service.
A good CRM strategy will help you to:
  • Nurture leads and achieve your sales targets using automation for communication and processes
  • Map out an accurate customer journey and identify opportunities for better marketing
  • Offer outstanding customer support across multiple channels through a centralized portal
  • Track employee performance, identify resourcing needs, and simplify the recruitment process
  • Manage your contacts efficiently for customers or partners in your supply chain
IMS helps brands set-up, customize and streamline their CRM system to support their business goals. Using best-in-class software, we can help you set up a digital environment which connects sales, marketing, service & support, web and analytics on a single platform. We have experience in a variety of different CRM software solutions, including Salesforce, BPM Online and Oracle.

Insights

Digital TransformationFeaturedMarketing to China
September 14, 2020

Accelerate COVID-19 Recovery Through Effective Digital Transformation

The ongoing coronavirus pandemic has upended many lives and severely impacted most businesses. The tourism, food and beverage, and retail industries have been hit particularly…
Digital TransformationFeatured
June 26, 2020

Are customer experience programmes the new tipping point for DTC brands and digital natives?

Overview The trouble with customer experience initiatives is that usually, you don’t realize you have an issue until something disastrous occurs. Generally regarded as investments…
Digital TransformationFeatured
May 22, 2020

Building a resilient business model post-COVID

Overview The Framework proposed in this article enables brands to win the market by achieving unprecedented value-creation via a brand ecosystem. This brand ecosystem is…

We make businesses leaner, efficient, and more competitive.